Switchfast has adjusted our operations to ensure that we can continue to deliver on our Mission of Extraordinary Service successfully in the wake of Governor Pritzker’s 3/20 “Stay-At-Home” order. We are taking the greatest possible care to protect our staff, our customers and our community from the effects of the COVID-19 pandemic, while doing our part to ensure the economic impact of this crisis is minimized.
The bottom line is that our staff will continue to do their part to help our clients be productive remotely or otherwise. In order to safely fulfill our mission, we are following the guidance from of state and local government and public health officials at the WHO and CDC.
Switchfast staff continues to operate under a general work-from-home order.
Regularly scheduled, recurring onsite visits remain suspended indefinitely.
Onsite meetings with vCIOs remain suspended indefinitely.
Issues/requests/projects requiring an onsite visit by our technical staff for resolution or completion are being referred to Switchfast Executive Management, who will evaluate these on a case-by-case basis to ensure that we are balancing the safety of everyone and business need.
We are prioritizing issues/requests/projects that impact any client’s business operational continuity.
We will be staging new user equipment at our office, performing as much of the setup as possible, then arranging to have the equipment delivered to the target users’ locations, at which point the setup will be finalized remotely. Shipments will include instructions for making the new equipment accessible to our staff and contacting us to complete the setup.
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