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Switchfast Blog: The Future of IT

Year in Small Business Technology

Thursday, December 15, 2011 by Michael Lewis

At the end of year, we like to look back at the stories and trends that have driven small business technology.

Decline of BlackBerry

Long before the iPhone and Android-based smartphones dominated the market the BlackBerry was king. The BlackBerry's design was centered on its ability to quickly send and receive messages; either in the form of emails or via BlackBerry messenger. Before mobile broadband was widely available, the BlackBerry's ability to quickly send secure messages made it a very powerful tool for small business people. One no longer had to be tied to a desk to stay in touch with what was happening at the office or at store fronts across the city or county.

Mobile broadband and full powered web browsers have redefined what people can do with their mobile phone. In October ComScore reported that RIM's market share dropped 5 percentage points from 24.7% to 19.7%. At the same time, Android-based phones and iPhone's market share continued to see strong growth. RIM has released handset competitors (the Storm and the Torch) but neither has caught on.

Rise of Tablets (At least the iPad)

The iPad 2, released in the spring, brought multitasking, folders and improved performance. It also merged iPhone and iPad's version of iOS. The new iPad feels far more polished. RIM, Dell, Motorola, and many others have all attempted to release tablets to compete with Apple's juggernaut. For 2011, the iPad remains unchallanged. In 2012, Microsoft will be releasing a tablet specific version of Windows 8 and Google will continue to refine a tablet version of Andriod. But it is unlikely to make too much of a dent in Apple's lead. We can also expect Apple to release a third iteration tablet sometime in the spring.

Next Gen OSs

This summer both Apple and Microsoft took big step forward with OS design. We outlined new features for both OSX Lion and Windows 8. Since then, Apple launched Lion as a direct download product from its new Mac App Store. After some early bumps, Lion has established itself as solid OS. We have also learned a lot about Windows 8. Microsoft plans on releasing an ARM-only versoin of the OS for tablets. The ARM version will only have the Metro mobile interface. The beta is due out in Feburary 2012.

Google Plus

Google Plus was going to be really cool. After several false starts, it looked like Google had got its social network right. Google Plus took the basic idea of Facebook but without some of the technical limitations. Google Plus brought a lot of interesting ideas to the table. It made it very easy to group friends and create separate audiences. This helped eliminated some of the privacy concerns that have plagued Facebook for the last few years.

But after much fanfare, Google Plus has not taken off outside the tech community. That is not to say that the service is dead. Google continues to make interface updates and mobile apps. Google has also lifted restrictions on Brand pages.

Until next time -

Mike Lewis

Switchfast Technologies
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