Rochester's Perfect IT Support Solution for Small Business

For years, small businesses have had to settle for less -- less support, less responsiveness, and less service. At Switchfast, we strive to give small businesses a complete approach to IT support because we believe they shouldn't have to settle for anything less than fast, friendly, and competent IT support.

Our 24/7 proactive monitoring offers our clients a help desk that is staffed from 8am to 8pm and technicians that are on-call 24/7/265 no matter if you're in Rochester, Buffalo, Syracuse or surrounding areas in Western and Central New York. Many small businesses don't know that with the security offered through a proactive monitoring system, 90% of issues are typically handled remotely. With this type of ease of resolution, why not utilize a technology company that is as knowledgeable as an international corporation but is as friendly and affordable as your neighborhood IT guy?

With Switchfast, the best of both worlds is finally a possibility.

Our commitment to fast and thorough IT support comes with some of the best responsiveness standards around:

• Switchfast resolves 90% of all issues remotely or over the phone
• During business hours, callers will be on hold for less than five (5) minutes
• Switchfast resolves basic issues within sixty (60) minutes
• If a voicemail is left after hours, a return call will be made within fifteen (15) minutes
• If onsite support is required, a Switchfast technician will arrive within one (1) business day

In addition to unmatched responsiveness, every technician is prepared to communicate each problem in a non-technical manner to guarantee our customers understand what went wrong, how we fixed it, and what has been done to prevent the problem from happening again. Our IT specialists go through a rigorous exam and interview process that supports who we are and what our customers want: fast, friendly, competent service.

We attribute our 97% customer retention rate not only to our responsiveness and friendly staff but to our commitment to impeccable service. Demonstrated from the very beginning, each customer is given a specific support team which includes several help desk and onsite technicians coupled with a specific account executive -- all dedicated to successfully supporting your business's technology. When you call with a problem, you won't need to waste time explaining your previous network issues, your setup, or who you have worked with in the past. You will speak with someone on your team directly who knows your systems, your setup, and your previous issues. They will work quickly and efficiently to ensure your problems are resolved within minutes -- saving you time and money.

We truly believe that small businesses should never have to settle for less. With Switchfast you will receive the best of both worlds: a friendly, knowledgeable and responsive staff - at a price you can afford.

For more information, please contact Switchfast at 773.241.3007 or via the form to the right.

Give us a call. We'll help you maximize your technology dollar.