ROLE:  Telecommunications Technician
LOCATION: Chicago, IL

Description

Are you an intelligent, determined and friendly person with a fervent interest in technology?  Switchfast Technologies is a fast-growing Chicago-based full-service IT & Telecommunications firm that is looking for talented people to join our team.   We have been featured on Inc 5000 fastest growing private companies list for four consecutive years.  We believe in creating a great place to work and build a career, where you can grow and learn while doing something you love.  We believe that if you love what you do and where you do it, it will translate into outstanding service to our clients.  The Telecommunications Technician role supports the entrepreneurial visions of our customers by making telecom and technology easy - through unparalleled customer service, honest advice, and expert troubleshooting of technical issues. Switchfast is a fun, casual work environment.  Our loft-style offices located about a mile northwest of Wrigley field.

We are looking to hire a Telecommunications Technician that is an experienced, resourceful, and personable leader that takes pride in providing outstanding service. This is a great opportunity for a knowledgeable person to learn a lot more and become part of a dynamic company.

Using documentation and standard operating procedures, a Switchfast Telecommunications Technician is responsible for implementation, repair, and maintenance of data, voice, and network communications systems.  In particular, this includes working with ISPs for T1/PRI turn up, installation of VoIP phone systems with SIP trunks, T1, or PRI connectivity, troubleshooting IP phones and phone system issues (auto attendant routing, voicemail, etc.), and processing adds/removes/changes for users in a phone system.

The ideal candidate will also have experience with PoE switches, Demarc extensions, low voltage cabling, and firewall configuration for VoIP applications. Special consideration will be given to experience with ShoreTel, Digium, and PolyCom. Please be prepared to provide specific examples of your work in the aforementioned areas. As this position involves travel within the Chicagoland area, candidates must have use of a car on a daily basis (mileage is reimbursed).

Candidates must possess the ability to interact with business owners without the use of technical jargon. One must be able to drop into an emergency situation, assess, plan and execute a solution quickly and effectively. The opportunity to share knowledge, explore new ideas, interact with new products and feel the satisfaction of helping people is what you get in return.

We are looking for someone highly reliable and well organized, capable of balancing several projects and maintaining priorities, and someone interested in and capable of mentoring other team members.

This is a full-time salaried position including medical, dental, and vision coverage, paid vacation, and the opportunity for promotion and annual raises.  Every quarter we have company meetings and parties to connect with fellow employees beyond the daily work environment.  Our employees enjoy working here, and we believe this is the biggest benefit to the job.  While we believe our salaries are competitive, we want to hire people that truly believe being happy with their careers is the most important factor in choosing an employer.  When you're a small business, every person makes an impact every day.

Education/Experience Required:

A 4-Year Degree in a related field is preferred; however this requirement may be waived if the applicant has necessary relevant experience.

If you are interested in this opportunity, please respond with a cover letter explaining why you think it would be a good fit for what you're looking for, along with your resume to careers@switchfast.com - no phone calls, please.

Thank you!